The Firewall

When Public and Private Interfaces Don’t Match by Jen McCoy In the world of technology, an "interface" is a shared boundary where two separate components exchange information. For a system to work, that interface must be stable. If you send a command, you expect a consistent result. Leadership works the same way. Your team needs to know that the "you" they speak to in private is the same "you" that shows up in public. When those two versions of a leader disconnect, trust erod