Jennifer McCoy
Enterprise Technology Director
SMB Chief Operating Officer
404-592-7114
A Bit About Me
A strategic thinker, lover of people, author, and seasoned technology executive - I spent two decades in one of the largest enterprises building systems that scale, while also operating my own technology business serving SMBs. Rising from a young manager to Director, I've successfully led organizations of over 100+ employees across complex domains, including software development, infrastructure automation, disaster recovery, finance, project management and technology asset management. As an INTJ, I earned a reputation as a benevolent disruptor—a leader who never shied away from challenging the status quo to drive innovation and efficiency, all the while coaching and spiring others. Today, I am turning my focus from technical infrastructure to human infrastructure. Blending my hard-won strategic insight with authentic leadership, provinding business of all types and sises a blueprint for success, both technical and operational.
Unique Mix of Skills
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Data as a Product, Data Lakes, Warehousing, Governance, Business Intelligence and ML/AI
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Software & Product Development (SDLC)
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IT Service, Asset/Configuration Management & Disaster Recovery
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Data Center & Cloud Computing and Telecommunications
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Leadership Development & Management
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Leading complex operational and strategic initiatives through periods of transformation
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Product and Project Management, Scaled Agile framework (SAFe)
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Business Improvement Innovation and balanced risk-taking
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Strategy Frameworks, OKRs, Prioritization and Value Realization
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Strong communication, story telling and presentation skills, with the ability to influence C-suite
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Financial Planning (FP&A), Controls and Revenue Recognition
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Digital Media and Marketing
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Contract Negotiation & Vendor Evaluation
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Business Relationship Management (BRM)
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User Experience Design and Research
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Analytical and innovative mindset; leveraging data to identify insights and fastest solution to solve challenges
Work Experience
June 2013 - Present
2013 - 2025 & 2007 - 2011
2011-2013
2002-2005
LTS Group
Chief Operating Officer
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Business Scaling: Orchestrated a comprehensive business growth strategy that successfully expanded the customer base by 3x and increased annual revenue by 4x.
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Operational Excellence: Directed day-to-day operations with a focus on maximizing productivity, including the implementation of "back-of-office" technology platforms and streamlined corporate policies.
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Strategic Marketing & Proposals: Developed a multi-faceted marketing and awareness program, leveraging diverse media and "Awareness to Advocacy" branding to drive new business development.
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Cross-Functional Leadership: Managed all HR, Finance, Legal, and Sales functions, establishing a scalable organizational structure to support rapid growth.
The Home Depot Director: Information Technology, Data Engineering & Infrastructure Product Automation
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Cultural Transformation: Led a team of 110+ engineers and architects to a 96% Voice of Associate (CSAT) score, outperforming the company average by 20% while maintaining an attrition rate of <3%Generative AI Leadership: Architected the enterprise "Paved Path" for Generative AI, implementing common service LLMs and personal-based RBAC to ensure secure, cost-effective scaling across the organization.
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Optimization: defined and implemented IT Asset Management and Master Data Management (MDM) strategy; reduced risk and optimized utilization by decommissioning 6,000+ assets using ML‑driven insights.
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Scale & Performance: Deployed enterprise-scale data services processing 95+ Petabytes of data, across 100+ sources for 5,000+ users, managing over 1 billion annual engagements with high availability.
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Resiliency & Governance: Architected a modern DR strategy and automated re-certification application for 3,000+ applications, ensuring a 95%+ completion rate for Business Impact Assessments and Recovery plans and improved MTTR through automated certification
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High-Yield Automation: Spearheaded a suite of 30+ automation products that achieved a 16X ROI and a 30% reduction in development labor budgets through common UX Components and Design Thinking.
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Operational Maturity: Advanced the Project Management Office (PMO) from Gartner Level 1 to Level 3, transitioning the organization toward Scaled Agile (SAFe) and Product Management methods.
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Financial Stewardship: Managed a multi-tens of mllion departmental P&L, achieving 30% cost avoidance through strategic insourcing and software license rationalization.
MasTec, Inc.
Senior Manager, Global FP&A & Client Success
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Financial Performance: Directed strategic planning and financials for a $700M+ portfolio, providing leadership support to executive leadership (VP/GM, CFO) that achieved 8% revenue growth and 15% margin expansion.
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Operational Oversight: Managed comprehensive financial controls including revenue, COGS, margin, billing, and contract pricing for over 7,000 national telecommunication infrastructure programs.
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Leadership & Strategy: Led a diverse team of Regional Controls Managers and Senior Analysts, driving profitability improvements across multiple business units.Led FP&A, pricing, and strategic planning for $700M+ portfolio.
Amdocs, Inc.
Manager, North America Client Success & PMO
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Revenue Strategy: Orchestrated financial planning and strategy for a $1.8B revenue stream, overseeing margin analysis and FP&A for four major North American telecommunication accounts.
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PMO Leadership: Supervised a project management staff to direct customer requirements and delivery for a portfolio of 100+ multi-dimensional programs.
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Client Success Optimization: Focused on maximizing client satisfaction and financial outcomes through rigorous margin analysis and strategic account planning.
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